When a customer calls in with IT challenges, they are directly connected to their team without key menus or anything to identify themselves. Direct access to a familiar team, automatically presented with relevant documentation and previous cases, is essential to help quickly and deliver a good experience.

To support our customer teams, we have implemented four support functions: dispatch, system administration, project and onboarding. This gives our team a free hand to focus on helping our customers while ensuring the framework is in place.

We see ourselves as the external IT department and an extended arm for the customers we help. Our success depends on our ability to understand our customers' needs and deliver a customer experience that exceeds their expectations. 👍

#consciouspresence #itsupport #itoutsourcing