When a customer calls in with IT challenges, they are directly connected to their team without key menus or anything to identify themselves. Direct access to a familiar team, automatically presented with relevant documentation and previous cases, is essential to help quickly and deliver a good experience.

To support our customer teams, we have implemented four support functions: dispatch, system administration, project and onboarding. This gives our team a free hand to focus on helping our customers while ensuring the framework is in place.

Vi ser os selv som den eksterne it-afdeling og en forlænget arm for de kunder, vi hjælper. Vores succes afhænger af vores evne til at forstå vores kunders behov og levere en kundeoplevelse, der overstiger deres forventninger. ?

#consciouspresence #itsupport #itoutsourcing