1. Generelt

Disse handelsbetingelser gælder for alle tilbud, salg og leverancer medmindre andet er aftalt skriftligt mellem parterne.

2. Priser

Alle priser er i danske kroner og eksklusive moms. Priserne reguleres årligt med min. 3 % med indeks 100 på tegningsdatoen.

3. Betaling

Betaling skal ske senest den dato fakturaen angiver som sidste rettidige betalingsdag. Hvis en sidste rettidige betalingsdato ikke er angivet, skal betaling ske kontant ved levering. Supporters er berettiget til at beregne renter og rykkergebyr af den til enhver tid forfaldne betaling med 2 % pr. påbegyndt måned, indtil det fulde beløb er indbetalt. Rykkergebyr udgør kr. 125,00. Købers indbetalinger afskrives først på renter og rykkergebyr, og herefter på gælden.

Køber er ikke berettiget til at modregne eventuelle modkrav på Supporters, som ikke er skriftligt anerkendt af Supporters og har ikke ret til at tilbageholde nogen del af købesummen.

Hardware and software are the Supporter's property until payment is received for the applicable items. If delivery is postponed due to the buyer's circumstances of any kind, the buyer is obliged to pay Supporters as if delivery had taken place at the agreed time. However, this can be waived with written acceptance from Supporters.

4. Garanti

Supporters provides the customer with a guarantee corresponding to that which Supporters has received from sub-suppliers/manufacturers. Reference is made to the warranty provisions of the individual sub-suppliers/manufacturers in force at all times. No other guarantee is provided by the Supporter, unless this has been expressly agreed.

5. Retention of title

Supporters reserve the right of ownership to services provided up to the entire purchase price incl. live approx., possibly interest and costs have been paid in full. Software and hardware delivered in connection with the support, backup and/or security modules are leased for a given period and must be handed over at the end of the agreement.

6. Levering

Supporters kan ikke gøres ansvarlig for forsinkelse af leverancer som skyldes udefra kommende forhold eller lignende.

7. Bestillingsfejl

Ydelser krediteres ikke, medmindre andet er aftalt skriftligt. Hvor skriftlig aftale foreligger, vil der altid blive faktureret et returgebyr på 15 %.

8. Produktinformation

Der tages forbehold for fejl og ændringer i oplysninger, i brochurer og øvrigt salgsmateriale. Eventuelle fejl og ændringer kan ikke gøres gældende over for Supporters.

9. Produktændringer

Supporters forbeholder sig ret uden varsel at ændre produkter eller dele heraf såfremt dette sker uden funktionsmæssig ulempe for køber.

10. Immaterielle rettigheder

Enhver leverance af produkter sker med respekt for de pågældende indehavers immaterielle rettigheder og Supporters er uden ansvar af nogen art, for købers handlinger i strid med disse rettigheder.

11. Fortrolighed

Begge parter er uden tidsbegrænsning forpligtet til at hemmeligholde enhver oplysning af fortrolig karakter om den anden part, der måtte komme den pågældende part til kendskab som følge af samarbejdet og levering af ydelsen. Alle ydelser, der ikke forvejen allerede er almen kendt eller tilgængelige for offentligheden, skal karakteriseres som værende fortrolige.

12. Mangler og reklamation

Ved levering skal køber straks foretage en undersøgelse af det solgte og uden ugrundet ophold skriftlig reklamere med angivelse af eventuelle fejl, indenfor maks. 8 dage. Supporters kan herefter frit vælge om fejlen skal afhjælpes.

Supporters cannot be held responsible for malfunctions, side effects or consequential damages of n-recommended updates developed by third parties. Supporters do not take any responsibility in connection with security flaws introduced to the buyer's system, through recommended updates. If Supporters have undertaken to provide service through a separate agreement to this effect, the service obligation covers only the products sold. Supporters reserves the right to test services that are allegedly defective. If the performance is found to be OK after testing, an invoice must be charged for the work performed. In the event of an error, the service will be exchanged or credited.

13. Ansvarsbegrænsning

Supporters' service covered by this agreement is delivered as it is and exists ("as is"). The buyer's use of the service is in every respect at his own risk. Supporters is only obliged to compensate the buyer for losses that are a consequence of a significant deficiency in a service or other significant default on the part of Supporters. Supporters' liability for damages only covers the buyer's direct loss, whereas indirect loss and consequential damage, including operating loss, increased operating expenses, lost profit or expenses related to loss of data, not replaced. Supporters is not liable for damages if delay or lack of a service is due to delays, interruptions or disruptions in the communication infrastructure or conditions of other suppliers for which Supporters is not independently responsible. Furthermore, Supporters is not liable for damages incurred by the buyer or a third party as a result of the buyer's use of results from the service. Supporters' total liability for damages is a maximum of the invoice amount for the service that gave rise to the loss. Supporters cannot be held responsible for correcting errors that cost money to correct, if the buyer does not want to pay for the correction. Furthermore, Supporters cannot be held responsible for correcting errors that do not have a supplier recommendation solution. Supporters cannot be held responsible for installing updates that require specialist knowledge, online registration or prior knowledge of the purchaser's installation. In this case, Supporters are entitled to obtain help from a third party at the buyer's expense, if the buyer does not opt out of the update in writing. Supporters does not guarantee that all security flaws in the buyer's installation can be found or corrected.

14. Løbetid og opsigelse

A subscription agreement can be terminated with 6 months notice. The agreement runs until it is terminated in writing with at least 6 months' notice before the end of a calendar month. If the buyer does not terminate the agreement in writing, the agreement continues automatically at the terms and prices applicable at any time.

15. Product liability

To the extent that nothing else follows from the inalienable rules of Danish law on product liability, the following limitations apply: Supporters are only liable for damage caused by a service provided by Supporters to the extent that it can be proven that the damage is due to Supporters' fault.

16. Transfer of Rights

Supporters are entitled to transfer all rights and obligations under the agreement to third parties.

17. Disputes

Any dispute between the buyer and Supporters must be settled according to Danish law.