Our colleague Jesper Jønsson has written an article about what this means for us, in relation to our tagline being "We will create excitement".

As a company and business owner, we are very aware that we need to expand and develop our business.

Because what is needed for the employees to want to work with us and to see themselves as part of the development of the company?

With us, it's all about excitement!

Det kan du læse om i Jespers artikel, som du finder her: 

This is how we use enthusiasm to attract employees and customers

At Supporters, our tagline is "We will create excitement" and I am often asked what we mean by that, so I have sat down and written this article about it. I do this because, as a business owner, I am very aware that we need to expand and develop our business. We do this, among other things, by having some enthusiastic and committed employees. But what does it take for the employees to want to work with us and see themselves as part of the development of the company? With us, it's all about excitement!

Where does excitement come from?

I can start with myself, and go back to my old 286 PC and various computer games that shaped my upbringing, because this is where my personal passion for technology and IT geekery was created. With that arose my interest in wanting to help others and excite them in relation to technology.

For me, excitement in the workplace is about having a hobby you can work on. It has to be the ultimate somewhere! I don't have to just go to work and then drop what I'm doing when I get home. I have to work with something that I find exciting and with which I can develop together, in both my private life and my working life.

What is excitement in everyday life?

In everyday life, we want to create excitement in our colleagues and in our customers, whom we help with strategic IT advice as well as IT operations and support.

It can be difficult to put into words, but it has to do with an internal joy that spreads to our customers and starts a virtuous circle that is self-reinforcing. When that happens, it feels like the pieces are falling into place.

We are constantly working to strengthen our culture. In addition, we have created some conceptual frameworks that provide fertile ground for excitement. In our business concept, we work at the forefront and give the customer opportunities for improvement before they ask, and this creates joy for both the customer and our colleagues.

How do we excite customers?

We do this when the IT systems just work and we exceed the customer's expectations for IT support.

It is, among other things, when I can see a good technical solution in a business context. It can be when we come to a company and see that they need a different solution, and we are allowed to show them the way to a problem-free IT environment and better work flow.

An example is a company that found they had not received the advice they needed. During a meeting, together we came up with a significantly better solution that gave them an overview and where they felt secure in the way it should run.

It is us who must help with the IT development for the company, so that it must be simple and easy for them to understand and work with. In addition, it must help to support their current and future needs.

Our interest in the case meant that we were able to create security, that the customer experienced that we understood what was going on and had the same intention with the collaboration.

Another small example that made a big difference. An employee at one of our customers was annoyed by a keyboard that made noise when a colleague keyed on it. We acquired them a silent keyboard and everyone was happy that an otherwise accepted problem was solved - it was a small problem, the solution of which created joy and thus excitement!

How do we excite the employees?

In order to excite our customers, we have to work to excite the employees, and that doesn't come by itself, so it's something we consciously work on. We try to create a community around it. Enthusiasm occurs especially when there are more of you and when you have someone to share things with.

We hold, among other things, Friday meetings where we share tips and tricks. We have also introduced technology evenings, where we meet once a month on technical topics. Here, knowledge is shared and the employees come up with their ideas and input on how technology can make our and our customers' everyday lives easier.

Spending time searching for the right solution is allowed. With us, working smarter is a standard. We work to create a culture where doing the right thing creates excitement. If we can solve a task the first time, it is best for all parties. We want to spend time doing things right. It is in our DNA and part of our business concept. When others are excited, it's much easier to get excited yourself.

One of our new measures is to ask our employees if they can recommend others to work at Supporters. In this way, we get the opportunity to start a dialogue about creating a better workplace.

In addition to everything related to work, we also try to help our employees enjoy themselves together outside of working hours. It is about letting go of work and meeting to do common activities together. These can be activities such as going out to eat a burger together, driving a go-kart, playing bowling or completely impractical things such as playing FIFA or other computer games where several people can participate at the same time. We have also had sessions where we have tried Tesla's cars, VR headsets, drones and other exciting things that give "hands over head" days.

Are there challenges in having to create excitement?

There certainly is. The most difficult thing is if the framework is not in order. If things are extra busy or unexpected IT problems arise, it's hard to get excited. You must constantly work to improve your average day.

We have to make an effort, because it doesn't come by itself. For us, it is about our everyday life being filled with people who are interested in IT and find it exciting. They must be interested in passing on knowledge to others and seeing colleagues and customers grow and create joy.

When we get new employees, it may take a little extra getting used to thinking like we do in our organization. It is also important to clear out the things that create frustrations. If there is uncertainty and frustration, there is often no room for anything else.

When do you feel you have achieved your goal of creating excitement?

This is when "The Good Circle" occurs. If we have a good workplace and happy employees, then it is easier for us to create excitement and exceed customer expectations. When customers are satisfied, we help create the prerequisites for their success. It creates trust and a strong bond and more business for us as well as recommending us to others. The circle is tied together by the fact that we have a better opportunity to create a better framework for a fantastic workplace and even more job satisfaction.

How do you work to create excitement in your company?

With best regards

Jesper Jonsson