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We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
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Contact us
We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
Visit our Trust Center to read more.
Create a support case
By clicking on "Create case" you confirm your consent to the processing of your personal data in accordance with ours Privacy policy.
How can we improve?
We can do this by receiving feedback from our customers and our colleagues. We use an NPS tool from Relationwise A/S, which allows us to adapt it to our needs.
After closing each support case, we ask our customers an NPS question: "How likely are you to recommend us to others based on this case?" Likewise, our employees receive a similar question quarterly.
The results in 2023:
- Customer NPS of 91
- Employee NPS of 78
These numbers are not just numbers for us – they help promote a culture of continuous improvement and dialogue around customer satisfaction and employee well-being.
Feedback is the key to our success and it helps us become even better.
Thanks to everyone who contributes to this important dialogue! 🙏
#Feedback #NPS #CustomerSatisfaction #EmployeeWellbeing #Improvement
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