Contact us
We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
Visit our Trust Center to read more.
Create a support case
By clicking on "Create case" you confirm your consent to the processing of your personal data in accordance with ours Privacy policy.
Contact us
We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
Visit our Trust Center to read more.
Create a support case
By clicking on "Create case" you confirm your consent to the processing of your personal data in accordance with ours Privacy policy.
we choose from to choose right
Why are we different?
COMMON INTEREST IN PROBLEM-FREE IT
A ready-to-go concept
We have created a contemporary concept that combines the best of the internal and external IT departments.
In short, we have looked at all the challenges Danish SMEs have when they
enters into an agreement with an IT supplier.
We have dealt with the challenges, turned to your advantages and created a common interest where we act as an external IT department. See all the benefits below.
IT outsourcing without headaches - that's how we do it
Get a handle on your IT supplier - start with these questions
How do I avoid extra bills?
Traditional support models can help to create conflicting interests, where the IT supplier makes more money from more problems. Our model of unlimited support at a fixed price motivates us to prevent problems and maintain stable IT operations. The proactive approach is our DNA and the starting point of our ITaaS concept. This means that we work to avoid problems, which is both in your and our interest. We will never send an invoice that you have not approved in advance.
Is it possible to test the collaboration?
Yes, we offer a 3-month trial period to try out the collaboration, so that your organization can try out our support, operation and advice in everyday life. This gives you the opportunity to experience our service without a long-term commitment. You as a company can therefore make a decision based on actual experience, which reduces the risk of changing IT suppliers.
How do you ensure that I always get the most for my money?
Small and medium-sized companies often find it difficult to navigate the IT market and find solutions that fit the budget. Our focus on Danish SMEs gives us deep insight into the best and most cost-effective solutions for your size. You, as a customer, get access to our special prices, where we keep up to date with solutions every day and obtain the best prices in the market.
We find that many Danish SMEs pay too much for their IT services or have unnecessary costs. During our onboarding process, we offer to review your existing IT agreements and identify potential savings. You will therefore be able to achieve savings, which can free up resources for other IT improvements or improved liquidity.
How do I avoid a long binding contract?
Long lock-in periods can lock companies into inappropriate IT service agreements. Our short 6-month notice period gives your
company flexibility to change service provider if the need changes. You retain control over your IT strategy and can adapt to changing business needs without being bound by long-term contracts.
Is the start-up phase time-consuming?
The transition to a new IT supplier is often time-consuming. With us, we have chosen to take responsibility for the entire process!
To be honest, there are quite a few tasks at the start of the collaboration. We have structured the start-up phase and have a clear roadmap that minimizes the time and thus disruptions in your everyday life. It also reduces the strain on your resources. That way, you can focus on the daily tasks, while we ensure a smooth transition to operation and support as it should be.
How do my colleagues get help when it is needed?
Much IT support is impersonal and lacks understanding of the individual company's needs and culture!
We have built our organization around our customers and with a dedicated IT team we build a close relationship with you and your company and gain a deep understanding of your specific environment and needs. This leads to quick problem solving (we have an average of 13 waiting times on the phone), more efficient communication and a support that understands and meets your direct wishes.
How can you adapt your service to our work flow?
Standard procedures often do not take into account your processes and the company's needs and workflows.
We create tailor-made checklists and procedures that are specifically adapted to your environment and business processes (and you are allowed to stamp them or approve them). We can even put checklists on a systems, devices or users, so that we cannot close the case until all steps have been completed. This means that our support and maintenance is perfectly aligned with your needs, which increases efficiency and reduces errors.
Can we get proactive advice and stay ahead of things?
Many companies lack a long-term strategy for continuous improvement of their IT infrastructure. We prepare a detailed 2-year improvement plan (ITaaS Premium) based on our thorough onboarding analysis. You get a clear roadmap for ongoing optimizations, which ensures that your systems are updated, efficient and aligned with the business's goals. In addition, our operating protocol is updated in relation to the IT threat, which is something you will always benefit from.
Can you help with advice on NIS2, GDPR and the like. regulations?
Complex and changing regulatory requirements such as NIS2 and GDPR can be overwhelming for many businesses. We continuously offer strategic advice on how you can best comply with these requirements and implement necessary changes. You achieve and maintain compliance, minimize the risk of fines, protect your reputation and can turn it into a competitive advantage.
What restrictions are there in an agreement with Supporters?
We compare ourselves to an internal IT department and provide the same services, so there are no restrictions. You choose the variant that suits your needs. In addition to the Basic variant, we are much more than a service desk.
Many companies struggle to manage their IT suppliers, which can lead to inefficiencies and communication problems. With our all-in-one service, you get a unified and integrated approach to all IT tasks, which eliminates silos and improves coordination. The result is that we are very close to you - and you get a more streamlined operation, reduced costs and increased production and well-being.
How do I ensure we get unbiased advice?
Perhaps you have experienced that many IT suppliers can have hidden agendas or be influenced by partnerships with specific manufacturers. We offer impartial advice based solely on your needs and wishes, without being bound by specific partnerships. You receive honest and objective advice tailored to your unique situation, leading to better decision-making and more effective IT solutions. It is also the way you previously created the right IT landscape to support your everyday life, goals and growth.
Do you work with automation and AI?
Manual IT operational processes are often inefficient and error-prone, which can lead to unstable system operation. Our automated operating protocol constantly monitors and optimizes your IT systems. We continuously improve our preventive operating protocol with automation and AI creates improved system stability, reduced downtime and increased productivity for both us and you.
How do I get relevant reporting?
We find that many lack clear insight into their IT infrastructure and security level. Our CTO dashboard gives you real-time insight into your IT environment, performance and security status. This means that you get a better decision-making basis and can identify and address problems faster, as well as gain greater control over your IT investments in the future.
I am unsure about our security level, how do you work with it?
Many SMBs do not have the resources for a full Security Operations Center (SOC) but still need proactive security monitoring. Our security baseline constantly monitors for security threats and responds quickly to potential problems. You get improved cyber security, faster response to threats and reduced risk of serious security incidents.