In 2023, we reached an impressive milestone – our average call response time is now down to just 11.51 seconds. This means that help from one of our technicians is only a call away - typically within 12 seconds!

Our concept includes 'dedicated customer teams' and ensures that 90% of all inquiries are handled efficiently by the first technician who answers the phone.
Our service desk is programmed to connect the call to the team that knows the customer and their systems - and is ready to troubleshoot without delay.
Vi har skabt en særlig struktur for, at vores kundeteams er klar til at yde support på alle niveauer - fra første til tredje niveau, altid med personlig indsigt og tilstedeværelse. ?
In order to fully dedicate our efforts to customer support, operations, onboarding, projects, backup control and monitoring are handled by other departments.
Our goal? To offer Denmark's best accessibility for our customers.
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