It helps us to provide better service to our customers.

We ask our customers for feedback when a case is closed and for this purpose we use the Net Promoter Score (NPS). 

Last week we received a 1, which is the lowest feedback score. An employee of one of our customers did not want to recommend us based on the closed case. 

Vi tog derfor kontakt til kunden og fik spurgt om deres oplevelse. Det har resulteret i, at vi har identificeret 2 forbedringspunkter og vores procedurer er blevet forbedret, til glæde for alle vores kunder :-)?

Thank you very much for the honest feedback - we appreciate it.