Thanks for the honest and constructive feedback
It helps us to provide better service to our customers.
We ask our customers for feedback when a case is closed and for this purpose we use the Net Promoter Score (NPS).
It helps us to provide better service to our customers.
Vi spørger vores kunder om feedback når en sag afsluttes og til formålet anvender vi Net Promoter Score (NPS).
I sidste uge modtog vi et 1-tal som er laveste feedback score. En medarbejder hos en af vores kunder, ønskede ikke at anbefale os på baggrund af den afsluttede sag.
We therefore contacted the customer and were asked about their experience. This has resulted in us identifying 2 improvement points and our procedures have been improved, to the delight of all our customers :-)😊
Thank you very much for the honest feedback - we appreciate it.
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