Frederik Landling Pedersen started as IT support student on 18/01-2016. Frederik is curious by nature and already has a good technical foundation. Frederik helps with the daily support when he is not at school.

Outsourcing your IT operations can help you run your business more efficiently and flexibly. From IT managers who have several years of experience in outsourcing, we hear the same experience: "I can just focus on the business strategy and no longer need to be involved at the operational level."

If you are thinking of establishing your own IT department, you should consider a number of aspects. This applies right from which systems you must acquire to the policy the IT department must be run according to. Here is our list of systems, tools and procedures that create an efficient IT department.

We can all find ourselves in a situation where we need IT support:

• The system might crash
• You get some mysterious error messages
• You have an idea that the system can do much more than you know

It is with pleasure that we can welcome Kenneth, who will take up the position of IT consultant from 1 October 2015.

We focus on the typical advantages and disadvantages of having your own IT support and traditional outsourced IT support. To create a good overview, we have prepared an infographic that describes the pros and cons.