Contact us
We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
Visit our Trust Center to read more.
Create a support case
By clicking on "Create case" you confirm your consent to the processing of your personal data in accordance with ours Privacy policy.
Contact us
We are in the office weekdays from 08:30-16:30. With the hotline open 24 hours a day all year round, we are available when you need it!
Security and compliance
Visit our Trust Center to read more.
Create a support case
By clicking on "Create case" you confirm your consent to the processing of your personal data in accordance with ours Privacy policy.
HAPPY CUSTOMERS AND AN NPS SCORE OF 9.2
Denmark's most recommended company
Net Promoter Score is based on a simple question:
"On a scale from 0-10, how likely are you to recommend this company to a friend or colleague?"
OUR INITIATIVES TO COLLECT feedback from customers
How did we collect 600+ pieces of feedback in 2024?
We plant a tree
Our initiative to plant a tree for every piece of feedback we received tripled the activity
Feedback below 6?
Then we call you and ask what we can improve.
Our only KPI
At Supporters, NPS is our only KPI – it's all about customer satisfaction.
More curious?
RelationWise has published an article where our CTO Jesper Jønsson shares how we work with culture and NPS.
Read along below and get insight into our journey.
WE MAKE SURE YOU'RE HAPPY WITH YOUR SUPPORT
Follow-up on what we can do better
If we receive an NPS of 6 or below, we call that specific customer to ask:
- What went wrong?
- What should we have done differently?
- How do we improve for next time?
This way, we ensure continuous improvement and that we don't make the same mistake twice.
CUSTOMER REFERENCES
Experience accessible and fast support
We'd like to help you
Book a free meeting and get free, independent advice on how to improve your NPS or IT
HOW WE ENSURE HAPPY CUSTOMERS
A proactive approach to support, operations and security
Through a shared interest, we avoid firefighting and constant problems
Support
We provide support via dedicated customer teams, so the technician knows the company inside out.
Drift
Our customers get market-leading operation of their IT systems with a focus on documentation and stability, so they're always on the right track.
Security
Our customers get their data and systems protected against threats with the latest technology and thoroughly tested processes.
Prevention
Our customers get proactive prevention, where fewer problems create shared success.
